Privacy Policy

At Banalata Tours & Travels, we prioritize the privacy of our clients. We believe that personal information should not be shared with third parties without the customer's prior consent or request. Every individual has the right to keep their privacy safe, and we use necessary customer information such as contact numbers, email addresses, and home addresses solely for internal purposes.

We store our clients’ contact information in our database and use it only to communicate with them during their travel with us, share the status of their travel bookings, and announce our latest deals and news. Banalata Tours & Travels strictly opposes unauthorized access, misuse, and disclosure of clients' personal information. We have implemented strict guidelines and high-security features to prevent such incidents.

If there are any changes to our 'Privacy Policy,' we will provide prior notice on our website. Customers seeking further information about our ‘Privacy Policy’ can contact us via email. We will be happy to respond to reasonable inquiries as promptly as possible.

Data Security Information

Our website is equipped with an extensive firewall and high-end security system to monitor traffic and financial transactions. We do not entertain suspicious emails, website traffic, or financial transactions. In the event of any faults, we investigate to ensure there is no policy or security violation. Our customer care executives or other staff may contact you to verify your transactions. The secure connection between your browser and our system for financial transactions uses 128-bit Secure Sockets Layer (SSL) encryption. This technology, developed by Netscape, Microsoft, and RSA Inc., is supported by most browsers and is trustworthy.

Secure Online Payments

We inform visitors to our website that their names, email addresses, and other personal information submitted on the website may be stored with us and may also appear on the website. Banalata Tours & Travels uses a third-party secure payment gateway provided by "PayU" for financial transactions by credit card. Therefore, credit card details are not stored with Banalata Tours & Travels. The information is securely stored and encrypted with Visa/MasterCard. The ‘online credit card payment gateway’ provided by us is fully PCI-DSS compliant, and to transfer information between Banalata Tours & Travels and the credit card bank, we use a 128-bit SSL certificate powered by Dialect. This means that when customers make transactions using our online payment gateway, these details are securely stored within Dialect’s fully secure vaults, ensuring that the information cannot be accessed by malicious third parties. Banalata Tours & Travels and its employees cannot view the credit card’s secure information because Dialect truncates the credit card details.

Payment-Related Issues

Booking confirmation will be made after the verification process of payment confirmation is completed.

For payment confirmation, the following documents will be needed: